Terms of Service

1. Introduction

These Terms & Conditions (“Terms”) govern the use of the NitroBerry platform and services provided by VSG Infosystem, the legal owner and operator of NitroBerry.

By accessing the NitroBerry website, using the platform, or purchasing any subscription, you agree to be bound by these Terms. If you do not agree with these Terms, you must not use the Services.

2. Business Information

Business Name: VSG Infosystem

Brand / Product: NitroBerry

Business Type: Industrial Automation & Workflow Software

Registered Address: 236, BALASATI BHAVAN, GALI NO. 10 GHANCHI COLONY, PAL ROAD, JODHPUR, Rajasthan, 342001

Support Email: support@nitroberry.com

Website: https://nitroberry.com/

3. Description of Services

NitroBerry is a cloud-based industrial automation and workflow software platform designed to help organizations digitize and manage operational workflows.

The Services may include, but are not limited to:

• production workflows
• approval management
• quality inspections
• reporting and analytics
• industrial operations management
• compliance documentation and records

NitroBerry may update, improve, modify, or discontinue features from time to time as part of product development and operational improvements.

4. User Accounts

Certain features of NitroBerry may require account registration. Users agree to provide accurate and complete information and keep account credentials secure.

You are responsible for all activities carried out under your account. NitroBerry reserves the right to suspend or terminate accounts involved in misuse, security risks, payment issues, or violations of these Terms.

5. Subscription Plans and Pricing

NitroBerry may offer various commercial plans, including:

• Starter plans
• Professional plans
• Enterprise agreements
• Custom commercial contracts

Pricing, billing frequency, usage limits, and plan features are described on the pricing page, within checkout flows, or in separate commercial agreements.

NitroBerry reserves the right to update pricing or plan structures with reasonable notice where applicable.

6. Payments

Payments for NitroBerry subscriptions or services may be processed through authorized third-party payment gateways and providers, including but not limited to PhonePe, Razorpay, Stripe, or other supported processors.

By making a payment, you authorize NitroBerry and its payment partners to process the transaction for your selected plan or service.

NitroBerry does not store full card details or sensitive payment credentials unless required and permitted by applicable law.

Applicable taxes, including GST where relevant, may be charged depending on your billing location and applicable legal requirements.

7. Refund and Cancellation Policy

Refunds and cancellations are governed by the Refund Policy available on the NitroBerry website.

In general:

• Subscriptions may be cancelled before the next billing cycle.
• Refunds are typically not provided for completed subscription periods.
• Implementation, onboarding, setup, training, and consulting services are generally non-refundable once delivered or started.

Customers should review the Refund Policy before making a purchase.

8. Acceptable Use

You agree not to:

• misuse the platform or use it for unlawful purposes
• attempt unauthorized access to systems, accounts, or infrastructure
• reverse engineer, copy, reproduce, or exploit the software without permission
• upload malicious code, malware, or harmful files
• interfere with system security, integrity, or performance
• use the Services in violation of applicable laws or third-party rights

Violation of these rules may result in immediate suspension or termination of access.

9. Customer Data

Customers retain ownership of data they upload, submit, or manage within the NitroBerry platform.

By using the Services, customers grant NitroBerry the limited rights necessary to host, process, transmit, and display such data solely for the purpose of providing and supporting the Services.

NitroBerry processes personal data in accordance with its Privacy Policy and Data Processing Addendum.

10. Intellectual Property

All intellectual property related to NitroBerry, including software, design, documentation, branding, website content, and platform features, remains the property of VSG Infosystem or its licensors.

These Terms grant users only a limited, non-exclusive right to use the platform in accordance with the selected plan and applicable agreement.

Users may not reproduce, redistribute, sell, sublicense, or commercially exploit the software or content without prior written permission.

11. Service Availability

NitroBerry aims to provide reliable service availability, but the platform may occasionally experience interruptions due to maintenance, infrastructure issues, third-party dependencies, security events, or force majeure events.

NitroBerry does not guarantee uninterrupted or error-free availability of the Services at all times.

12. Limitation of Liability

To the maximum extent permitted by law, NitroBerry shall not be liable for indirect, incidental, consequential, special, or punitive damages, including loss of data, profits, revenue, goodwill, or business opportunities, arising from or related to the use of the Services.

NitroBerry’s total aggregate liability for claims arising out of or related to the Services shall not exceed the amount paid by the customer for the Services during the twelve (12) months preceding the event giving rise to the claim.

13. Termination

NitroBerry may suspend or terminate access to the Services if:

• these Terms are violated
• payments remain unpaid
• the platform is misused
• suspension is required to protect security, compliance, or other users

Upon termination, access to the platform may be revoked and certain obligations such as payment, confidentiality, and intellectual property protections may continue to apply.

14. Governing Law

These Terms shall be governed by the laws of India.

Any disputes arising out of or in connection with these Terms shall be subject to the jurisdiction of the courts located in Jodhpur, Rajasthan, India.

15. Changes to Terms

NitroBerry may update these Terms from time to time. Updated Terms will be published on this page together with a revised “Last Updated” date.

Continued use of the Services after changes become effective constitutes acceptance of the updated Terms.

16. Contact Information

For questions related to these Terms, billing, subscriptions, or service usage, please contact:

VSG Infosystem
Brand: NitroBerry
Registered Address: 236, BALASATI BHAVAN, GALI NO. 10 GHANCHI COLONY, PAL ROAD, JODHPUR, Rajasthan, 342001
Email: support@nitroberry.com
Website: https://nitroberry.com/